Food supplement. Not a medicine. Sold by Gracefulboost, Sydney, Australia.

Privacy Policy

Last updated: 2026-07-09

1. Introduction

Gracefulboost Pty Ltd ("we," "our," or "us") operates the website gracefulboost.shop and sells Vitora Revive Formula. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

We are committed to protecting your privacy and ensuring you have a positive experience on our site. Please read this policy carefully.

2. Information We Collect

Information You Provide Directly:

  • Order Information: Full name, phone number, delivery address, email address, payment method.
  • Contact Information: If you contact us, we collect your name, email, phone number, and message content.
  • Website Usage: We may collect information about how you interact with our website (pages visited, time spent, links clicked) through cookies and analytics.

Information Collected Automatically:

  • IP address, browser type, operating system, referring URL
  • Cookies and similar tracking technologies (see Cookie Policy)
  • Google Analytics data (with your consent)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfil your order
  • To contact you regarding your order (confirmation, shipping, delivery)
  • To respond to your inquiries and provide customer support
  • To improve our website and products
  • To comply with legal obligations
  • To send marketing communications (only with your consent)
  • To analyse website traffic and user behaviour (Google Analytics)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Performance of Contract: Processing is necessary to fulfil your order and provide our services.
  • Legal Compliance: Processing is required to comply with Australian and international privacy laws.
  • Consent: For marketing communications and analytics, we rely on your explicit consent.
  • Legitimate Interest: To improve our services and prevent fraud.

5. Sharing Your Information

We do not sell or rent your personal data. However, we may share information with:

  • Courier/Shipping Partners: Your delivery address and phone number are shared with delivery partners to fulfil your order.
  • Payment Processors: Payment information is processed securely by our payment provider.
  • Legal Authorities: If required by law, court order, or to protect our rights and safety.

6. Data Retention

We retain your personal data for the following periods:

  • Order Information: 7 years (for tax and accounting purposes)
  • Contact Information: 3 years or until consent is withdrawn
  • Marketing Communications: Until you unsubscribe
  • Analytics Data: Up to 26 months (Google Analytics default)

7. Your Rights

Under Australian privacy laws and international standards, you have the following rights:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Correction: You can ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data in certain circumstances.
  • Right to Object: You can object to processing of your data for marketing or analytics.
  • Right to Data Portability: You can request your data in a portable format.
  • Right to Withdraw Consent: You can withdraw consent for cookies and marketing at any time.

To exercise any of these rights, contact us at info@gracefulboost.shop.

8. Data Protection Officer & Privacy Authority

Privacy Complaint: If you believe your privacy rights have been violated, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

OAIC Contact:
Phone: 1300 363 992
Email: [email protected]
Website: www.oaic.gov.au

9. Security

We implement industry-standard security measures to protect your personal data, including:

  • Secure HTTPS encryption for all data transmission
  • Restricted access to personal data (staff only as needed)
  • Regular security audits and updates
  • Password protection and authentication controls

However, no method of transmission is 100% secure. We cannot guarantee absolute security of your data.

10. Cookies & Tracking Technologies

Our website uses cookies to enhance your experience. See our Cookie Policy for full details on the types of cookies we use and how to manage them.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal information.

12. Children's Privacy

Vitora Revive Formula is not intended for use by children under 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a minor, we will delete it promptly.

13. International Data Transfers

Your data is primarily stored and processed in Australia. If we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website constitutes acceptance of the updated policy.

15. Contact Us

Gracefulboost Pty Ltd
Level 3, 47 Barangaroo Avenue
Sydney NSW 2000, Australia
+61 2 9187 5432
info@gracefulboost.shop
Monday-Friday: 9:00 AM-5:00 PM AEST