Returns & Refunds Policy

1. Right of Return

You have the right to return Vitora Revive Formula within 14 calendar days from the date of receipt for a full refund of the purchase price. This right applies to all purchases made from gracefulboost.shop.

2. Conditions for Return

To be eligible for a refund, the following conditions must be met:

• The product must be unopened and in its original, undamaged packaging
• All original packaging, documentation, and materials must be included
• The product must not have been used or altered in any way
• The return request must be made within 14 calendar days of delivery
• For food safety reasons, opened products cannot be accepted for return

3. How to Initiate a Return

To request a return or refund:

1. Contact us at info@gracefulboost.shop or call +61 2 9187 5432
2. Provide your order number and reason for return
3. We will provide you with return shipping instructions and a return address
4. Package the product securely and send it back to the provided address
5. Please keep proof of postage/tracking for your records

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer. The cost varies depending on your location and the shipping method you choose.

We recommend using a tracked shipping service to protect your return.

5. Refund Processing

Once we receive and inspect your return:

• If approved, your refund will be processed within 5-7 business days
• Refunds are issued to your original payment method (cash refund or back to your card)
• You will receive an email confirmation once your refund has been processed
• Please allow an additional 2-5 business days for the refund to appear in your account

6. Non-Refundable Items

The following are not eligible for refund:

• Products that have been opened or used
• Products received more than 14 days ago
• Products without original packaging or in damaged condition
• Products that show signs of tampering or contamination

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

1. Contact us immediately at info@gracefulboost.shop
2. Provide photos of the damage or defect
3. We will arrange a replacement or full refund at no cost to you
4. Return shipping for defective items is covered by Gracefulboost

8. Refund on Returns & Rights Directive (AU)

Under Australian Consumer Law (Australian Consumer Law (Schedule 2) and the Competition and Consumer Act 2010), you have a 14-day return right for goods purchased at a distance (online). This policy complies with these consumer protection standards.

9. European Union Directive 2011/83/EU

For customers in the EU, the 14-day cooling-off period under Directive 2011/83/EU on Consumer Rights is respected. You have 14 calendar days to cancel your order without providing a reason, though return shipping costs remain your responsibility.

10. Refund of Delivery Costs

Delivery costs are refundable only if:

• The product was damaged or defective (delivery refund covered by us)
• An incorrect product was sent (return and delivery costs covered by us)
• For standard returns, delivery costs are non-refundable as per standard e-commerce practice

11. Disputes & Escalation

If you dispute a refund decision or have concerns about the return process:

1. Contact us at info@gracefulboost.shop to discuss the matter
2. We will respond within 5 business days
3. If unresolved, you may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or your local consumer protection authority

12. Contact Information

Returns Inquiries:
Email: info@gracefulboost.shop
Phone: +61 2 9187 5432
Hours: Monday-Friday, 9:00 AM-5:00 PM AEST
Address: Level 3, 47 Barangaroo Avenue, Sydney NSW 2000, Australia